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COVID-19 SAFETY PROTOCOLS

Welcome to Kimpton Cardinal. At this time, we are open and accepting guests.

We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the State of North Carolina. To help safeguard your health and best serve you during your stay with us, we've made necessary modifications to our amenities and services. In addition to our rigorous standard housekeeping routines, we've increased the frequency of our cleaning procedures and have put in place additional measures to enhance our disinfection protocol in public areas.

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Starting Monday, July 27, face coverings are required in all public spaces at our hotels in the Americas.

Kimpton Hotels & Restaurants Support AHLA's Safe Stay Initiative. Learn more here

Signature Kimpton Programs:

  • Morning Coffee Service is available at the Front Desk from 6:00a.m. until 10:00a.m. or a coffee maker can be provided upon request.
  • Morning Kick-Start will feature a "Kimpton Get Up + Go" playlist and complimentary access to Press Reader content on guests' personal devices
  • Evening Social Hour will now offer an opportunity to unwind and relax over a glass of wine or a cold beer in the comfort of your room. Visit the front desk for additional details.
  • Kimpton bikes are available on a first come first served basis and will have an additional layer of disinfection with the guest present prior to bike check out.
  • Robes for use during your stay are available upon request.
  • In-room Spa Services have limited availability by appointment only

Parking Services:

  • Valet parking is available at $23/night.

Housekeeping Services:

  • To protect the safety of our guests and employees, our housekeeping service is completely contactless. This means that our housekeeping team will not enter your room during your stay. Our team will check in daily via text to offer contactless delivery of towels, sheets or trash pick-up. You can also text us directly at  336-365-2333  to request delivery at any time including our "Forgot It, We Got It" items such as a toothbrush or razor.
  • We have removed certain guest room items (think throw pillows, pens/paper, books and robes) as a precautionary measure or in some cases made changes to other in room amenities. Learn more about Kimpton's Approach to Clean.

Minibar:

  • In need of a snack or a cold drink? Stop by the front desk to purchase a variety of mini-bar items from our pop-up bodega.

Dining Services:

  • Katharine Brasserie & Bar is open for dinner service. Learn More.
  • Katharine Brasserie & Bar is open for dine-in breakfast service on Saturday's and Sunday's and pick-up Monday through Friday.

In-Room Dining:

  • In-room dining is not currently available.

Concierge Services:

  • Looking for ice? For your safety, we have suspended our in-floor ice machine service in lieu of contactless delivery. Contact us 336-365-2333 and we'll take care of the rest.
  • In need of Winston-Salem restaurant recommendations for dine-in or delivery? Text us directly 336-365-2333 for a curated list of our favorites.

Fitness Center:

  • The fitness center and rec room are open with social distancing guidelines.

Please don't hesitate to reach out directly to address any questions or concerns you have during your time here. For guest services, please contact frontdesk@thecardinalhotel.com or dial "0" from your guestroom phone with questions.