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COVID-19 SAFETY PROTOCOLS

Welcome to Kimpton Cardinal. At this time, we are open and accepting guests.

We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the State of North Carolina. To help safeguard your health and best serve you during your stay with us, we've made necessary modifications to our amenities and services. In addition to our rigorous standard housekeeping routines, we've increased the frequency of our cleaning procedures and have put in place additional measures to enhance our disinfection protocol in public areas. Learn more about Kimpton's Approach to Clean

Kimpton Hotels & Restaurants Support AHLA's Safe Stay Initiative. Learn more here

Digital Check-in & Checkout​:

  • Our hotel now offers convenient digital check-in and checkout, so you can come and go with greater ease, and stay focused on your real priority—making the most of your stay. It’s just one of the ways we’re making sure you can travel on your own terms.​  Learn More about Digital Check-in & Checkout.

Signature Kimpton Programs:

  • Morning Coffee Service is available at the Front Desk from 6:00a.m. until 10:00a.m. or a coffee maker can be provided upon request.
  • Morning Kick-Start will feature a "Kimpton Get Up + Go" playlist
  • Evening Social Hour will now offer an opportunity to unwind and relax over a glass of wine or a cold beer in the comfort of your room. Visit the front desk for additional details.
  • Kimpton bikes are available on a first come first served basis and will have an additional layer of disinfection with the guest present prior to bike check out.
  • Robes for use during your stay are available upon request.
  • In-room Spa Services by Relax & Rejuvenate have limited availability by advance appointment only

Parking Services:

  • Valet parking is available at $23/night.
  • Our staff is following guidance provided by the World Health Organization and U.S. Center for Disease Control.

Housekeeping Services:

  • We have removed certain guest room items (think throw pillows, pens/paper, books and robes) as a precautionary measure or in some cases made changes to other in room amenities. Learn more about Kimpton's Approach to Clean.
  • You can also text us directly at 336-365-2333 to request delivery at any time including our "Forgot It, We Got It" items such as a toothbrush or razor.

Minibar:

  • In need of a snack or a cold drink? Stop by the front desk to purchase a variety of mini-bar items from our pop-up bodega.

Dining Services:

  • As of March 22, 2021 - The Katharine Brasserie & Bar will be open for the following meal times:
    • Breakfast: Daily 7am – 11am
    • Weekend Brunch: Saturday + Sunday 8am - 2pm
    • Lunch: Closed
    • Dinner: Tuesday - Sunday 5pm - 10pm
    • Bar: Tuesday - Sunday 5pm - 11pm
    • Learn More

In-Room Dining:

  • Is available during The Katharine Brasserie & Bar’s hours of operation noted above.
  • Order directly through Tock To Go

Take-Out & Food Delivery:

Concierge Services:

  • Looking for ice? For your safety, we have suspended our in-floor ice machine service in lieu of contactless delivery. Contact us 336-365-2333 and we'll take care of the rest.
  • In need of Winston-Salem restaurant recommendations for dine-in or delivery? Text us directly 336-365-2333 for a curated list of our favorites.

Fitness Center:

  • The fitness center and rec room are open with social distancing guidelines.

Please don't hesitate to reach out directly to address any questions or concerns you have during your time here. For guest services, please contact frontdesk@thecardinalhotel.com or dial "0" from your guestroom phone with questions.